Horrible Faceplate Material, Erosion!!!

The faceplate material or finish has eroded so horribly, it looks like someone aggressively took sandpaper to it. We barely touch our doorbell and not often do people actually ring the doorbell. I get a little bit or wear and tear, but this is beyond that. How can this be? I reached out to customer service last night and someone helped me, but my question is do newer ring doorbells have the same issue? I was sad to find out that you cannot change the faceplate on the 2nd Gen because that would be an easy fix.