Doorbell 2 Camera stop working, reset stuck as no "White Flash Ring"
Subject: Ring Wireless Doorbell 2 Camera Offline and Stuck During Reset Hi, I’m hoping someone can help me with an issue I’m having with my Ring Wireless Doorbell 2 Camera. It appears to be offline and unresponsive. When I try to add the device again from the beginning, it gets stuck at the “Reset Step: Press and release the small button on the front.” According to the instructions, I should see a white spinning light after this step, but I only see a blue flash and nothing else happens. I’ve ensured the battery is fully charged, but the issue persists. Any advice on how to resolve this problem would be greatly appreciated. Thank you!
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03-05-2024 07:42:41
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Caitlyn_Ring
Hi @user81782. Try fully resetting the Doorbell 2 by holding down the setup button for 20 seconds. After the reset is complete, walk through the setup process again. You should be able to put the Doorbell into setup mode by pressing the setup button once. If that doesn’t work, please follow up with our support team for further assistance. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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08-05-2024 05:28:16
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