English

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
R
Battery Doorbell Plus rings mechanical chime without button press
hardwired-video-doorbell
troubleshooting

I have a new Battery Doorbell Plus installed in April 2024. It has a hardwired power source from the existing mechanical doorbell transformer. The WiFi signal is adequate and the doorbell button rings the mechanical chimes as expected. In the last few weeks, the mechanical doorbell will ring by itself without pressing the doorbell button on the Battery Doorbell Plus. So far, this has only happened in early morning hours between 1-3AM. When I hear the mechanical doorbell chime, the Ring app shows no one at the door and there is no notification that the button was pressed. This has occurred about 4 times total on different nights over a few weeks. If I press the doorbell button, the mechanical chime sounds and the Ring app shows the notification that the button was pressed. Please send troubleshooting info.

90

0

0

03-06-2024 04:07:56

Responses (1)

  • T

    Hi @rjevans33. I would first check the terminals where the wires are connected. Make sure that they are tight and secure. Next, make sure that your chime kit is compatible by checking this list here. I hope this helps!

    0

    05-06-2024 03:55:48

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members