‎Stick-up camera battery stuck at 54%

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roc856

Stick-up camera battery stuck at 54%

solar-panel

troubleshooting

battery-security-cameras

Installed the camera with the battery at 25% with a solar panel. The charge has increased nicely over the week to 54%, rising a bit each day. (Mostly indirect sunlight.) I have never charged the battery from AC -- only from the solar panel. But for the last couple of days, with lots of sunlight, it is stuck at exactly 54%. Last Health Check date and time are current. It is not ever showing above or below 54%. Any idea why it the health check won't indicate more than 54%?

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28-02-2023 07:33:46

Responses (1)

C
Caitlyn_Ring
Hi @roc856. The Solar Panel should be charging your Stick Up Cam's battery with several hours of direct sunlight per day. Since the percentage is neither increasing or decreasing, this seems more like a potential error in the Ring app itself. Try [rebooting](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) the Stick Up Cam using the "Reboot This Device" option on the bottom of the Device Health screen. The reboot will take a few moments. Monitor the battery percentage after that to see if there is any difference. If that doesn't work, I'd suggest fully charging the battery with the included charging cable. Reinsert the fully charged battery, and ensure the Solar Panel is firmly plugged in. Should this concern persist after trying these troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-03-2023 06:30:25
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