Stick up pro camera will not connect to Spectrum WiFi 7 router
Has Anyone been successful to Join Stick up camera pro to the new Spectrum WiFi 7 router? Older ring cameras connected fine to the new router but the stick up cam pro will not. I can connect the new stick up cam pro to phone hot spot with no issues. Tried to use the 2.4 ghz function in Spectrum App but still no success. I was told to remove any special character in password and that did not work. Stuck with Ring stick up cam pro camera that can not connect to the new WiFi upgrade from Spectrum.
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15-02-2025 12:55:42
Responses (4)
- U
I am having the same issue but with spotlight cam. It just does not want to connect. It just says, it is not able to connect to WiFi. Did anyone resolve it?
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11-03-2025 05:33:52
- U
I am having the exact same problem with my Security Came Pro. The error code that I get is P7-07. I have tried 2 cameras...neither would connect. I tried connecting it to a Chime Pro...it didn't work. I switched the Router to 2.4 ghz...still wouldnt work. The installation gets to %95 then just stalls before saying that it could not connect. My Wi-Fi password has no special characters in it. However, when I tried it out on the older wi-fi 6 router it connected immediately. So Ring and Spectrum need to get together and see what the deal is with this issue ASAP.
•1
18-04-2025 06:27:42
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- U
I’m also having this issue, goes through the entire reset but it won’t connect to the new router! HELP!
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24-04-2025 09:31:35
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Caitlyn_Ring
Hi @user19948. WiFi 6 can cause issues for Ring devices, and WiFi 7 is even newer. Is there a specific error message you see in the Ring app, or light pattern on the Stick Up Cam, when the connection fails? This can help tell us exactly what the problem us.
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17-02-2025 04:32:39
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