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Ring Security Cameras

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Stick Up Cams Idenitfying Animals as "Person"
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Is this a common issue for other people? I added a couple Stick Up Cams a few months ago, and they seem be somewhat regularly identifying animals (birds and cats) as "Person." Smart Alerts is set to only notify for people but record everything. The late night/early morning alerts are particularly annoying. Lots of animals walk in front of the cameras, so it's not clear what is causing some instances to trigger as a Person. For example, skinnier birds are more likely to set off, but fatter birds do not.... I don't have previous experience with Stick Up Cams so do have not reference point. The Floodlight Cams seemed to have improved greatly over the years regarding people detection. I would have assumed that they would work similarly. I did call Ring Support. There isn't really much Ring Support can do. She tried to to explain Smart Alerts to me. But I already had it set up, and it's is what is essentially not working. I asked her to log the issue and escalate, which was the only reason I called. So, hopefully if enough other people call in, they will investigate or try to improve.

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12-06-2023 08:18:26

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