Responses (1)

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  Caitlyn_Ring

  Hi @FactoryAl. Is the Stick Up Cam itself showing as offline in the Device Health page? If it is, you'll need to make sure it's connected to your home wifi network before you can use any features such as the Snapshot Capture. Under the Device Health screen, you should see an option to Reconnect To W-Fi which will prompt you to follow the steps to connect it to your wifi network. Youc an learn more about the Snapshot Capture feature and how to use it in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature). I hope that helps! :)

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  14-12-2020 05:07:15

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  FactoryAl

  Hi, the camera is online & motion detection/ live feed works, the snapshot side is not recording anything, it just shows footage unavailable, the other cameras I have work fine regards Allan

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  15-12-2020 10:42:14

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  FactoryAl

  Hi, having read a couple of other posts I did a factory reset (hold button for 15 secs) then re registered the camera, it is now recording all the activities (motion/ live feed & snapshot) I'll keep an eye on it & see what happens. regards Allan

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  15-12-2020 12:53:55