U
Spotlight cam one port drains quick
battery-video-doorbell
troubleshooting
Hi, I recently purchased a Spotlight cam battery, I then got a second battery due to one port, the battery slot 1, draining the battery rather quickly. I charged a battery to 85% and then in the space of 8~hrs it has now drained to 10%, this was the case for the other battery, I swapped them to see if it was the battery or the port, turns out it’s the port. Is there anything I can do?
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25-01-2023 01:17:30
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Justin_Ring
Hi @user34349. You can try to do a factory reset on your Camera to see if that helps. To do a factory reset, press and hold the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) since the reset will make it fall offline. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-01-2023 04:26:06
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