‎Ring spotlight door latch

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Mrs_leflore

Ring spotlight door latch

cs-support

wireless-security-cameras

So, I just switch over from SimpliSafe and I am already experiencing issues. I keep getting a message my battery door latch is open and it’s not. I called customer service and thought the issue was fixed. New day and still getting the message. I’ve also added a new battery that’s fully charged and it’s not being detected. ![image|231x500](upload://7kLhxJqnE0z2KteULE9XpTengQu.jpeg)

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26-02-2022 12:01:13

Responses (1)

T
Tom_Ring
Hi @Mrs_leflore. This should not be happening. Since you've already contacted support about this issue before, I suggest reaching out to them again to see if you can qualify for a replacement device. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-02-2022 05:28:13
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