U
Ring Spotlight Camera not recognizing batteries
troubleshooting
wireless-security-cameras
Hi, my ring spotlight camera had been working for the last few years however, after the recent battery charging it completely stopped recognizing the batteries and does not turn on even when attempting to resetting. The batteries are charged, but it does not recognize them.
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09-10-2024 12:19:14
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Caitlyn_Ring
Hi @user_65e7cb. Make sure both batteries are firmly inserted in the battery hatch, then attempt to reset the Spotlight Cam by holding down the setup button for 20 seconds. If the Spotlight Cam is still unresponsive after trying these steps, then I'd recommend following up with our support team for further assistance. You can reach out at one of the numbers here, or on Facebook @Ring by sending a private message.
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18-10-2024 06:23:30
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