Responses (2)

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  Marley_Ring

  Hey @75AML! Which step of the in app setup process is this setup failing at? The setup goes through various steps such as location, naming, pairing, and connecting to wifi. Depending on where the setup is not completing, will decide the best steps to resolve. A great first step is to uninstall and reinstall the Ring app on your mobile device. :)

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  18-11-2019 11:12:38

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  spyke944

  I am having the same issue. But and very hesitant, in fact will not unload the software for fear of losing video I need for a hostile tenant/landlord action which is why I bought the second camera. Now I wish I bought another brand and just had two software systems to deal with. I may just return the second Ring, even with the dreaded 1 hour drive each way, and get another brand and not have to risk losing all the previous recordings. I have search on line all over for the info and no where does it explain how to connect the second camera. Should not be so difficult.

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  08-11-2020 11:22:24

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  Tom_Ring

  Hi @spyke944. To add a second camera, open the Ring app and select the Menu in the upper left hand corner, the select Set Up A Device. Then, just follow the on screen prompts. To save video, follow this instructions in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos#:~:text=Log%20into%20your%20web%20account,automatically%20download%20to%20your%20computer.). I hope this helps!

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  09-11-2020 10:26:52

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  Camera_man

  I also have tried over 20 x to install a second camera on a Wi-Fi I already have a cam and when I enter the exact same password the camera says wrong password. This has happened in multiple location but just in the last couple of months.

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  15-05-2024 03:12:51

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  Caitlyn_Ring

  Hi @Camera_man. When setting up a new Ring Camera, you’ll need to be present with the camera, and in range of the wifi router you’ll be connecting it to. Verify that you have the current network SSID and password, in case you have changed it recently. Sometimes, having a special character in the password can cause issues, so you might want to change this. We also have a list of troubleshooting steps for the setup process here that may help. If you’re still unable to get your Ring Camera up and running, please reach out to our support team for further assistance.

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  15-05-2024 10:39:06