Incomplete bar code
Hi. I have a ring security camera. i needed to perform a factory reset I’m now required to input the bar code on the back of the camera as part of the setup unfortunately I only have part of the bar code as the label has degraded being outside for a number of years what is the solution please.
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06-10-2024 06:49:01
Responses (2)
- U
Hi. I don’t have anything other than the ring camera with its partial label Anyhow I managed to get the partial bar code scanned. Lucky me! I’ve taken a picture of the partial label incase I need to scan it again as I can’t see what’s left of the label lasting another winter before it’s vanished.
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12-10-2024 06:53:03
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Caitlyn_Ring
Hi @user_006ca9. In order to set the camera back up in the Ring app, you'll need either the barcode or the QR code on the back of the camera. Do you still have the original packaging that the camera came in? There should be a slip of paper in there with the QR code on it as well.
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08-10-2024 12:41:35
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