Ring Security Cameras
Floodlight cam - fast flash on bottom light
Recently installed a floodlight cam, which worked fine for a couple weeks, then dropped offline. Went to reconnect today, no luck. 1 - hit reset button. No response. 2 - Held reset button for 20 seconds and released. No response. 3 - cycled power to unit. Fast and weak flash from bottom LED (not the floodlights). No voice prompting for setup, floodlights not turned on. 4 - Tried connection process, gets to the "join Ring network XXXX" but then fails that step. Have several other Ring cameras here; they are all working fine. Do I have a failed camera or ? Thanks!
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15-04-2021 03:35:37
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Marley_Ring
Hi there, @xarkon! It certainly looks like you've covered all the right steps here. Resetting and power cycling was a great call. If that did not work, this may require a more in-depth look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-04-2021 04:06:22
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