Faulty camera
I have a new ring battery camera that refuses to work properly. Won’t show any video and says it’s not connected to wifi even though it is. Camera also doesn’t make normal start up sounds or proper light flashing, blue light takes ages to turn on and then just stays on! Have done all the troubleshooting but still no luck! What do I do now?
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19-11-2024 03:21:23
Responses (2)
- C
Hi, which model of Ring Camera are we working with here? You can find the specific name (Spotlight Cam Battery, Stick Up Cam Plug-In, etc.) under Device Name on the Device Health page in the Ring app. Additionally, what is the last recorded RSSI? This will be on the Device Health page too, and gives us an indication of how strong the wifi signal was.
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20-11-2024 07:33:46
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UHi it’s a stick up cam battery (3rd gen) it won’t do a health check cause it thinks it’s not connected to WiFi even though it’s sitting on top of the modem. It doesn’t make any sounds when it’s turned on or the battery is changed in it. And it kills the battery from full to completely dead in a few hours.
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20-11-2024 11:46:14
USorry, it has decided to turn on so it has an RSSI of 50 and says it’s online. But I cannot connect to live view, see preview or see anything it thinks it’s recorded. Says couldn’t connect to camera. Keeps updating too.
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21-11-2024 12:11:58
JHi @user_00ac7c. Thank you for that information. Try factory resetting it by pressing and holding the setup button on it for 20-25 seconds, then reconnect it to your Wi-Fi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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22-11-2024 07:07:54
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user_60eb1e
It's the same here. It just happened to mine last night. I brought it in to charge and put it back outside, but now there is nothing. Won't record video/show any video, says it's not connected to wifi. I brought it back in the house, out it right next to the wifi to boost signal strength, and still says "video was not recorded due to no wifi", which isn't true, it is connected. All troubleshooting done here, too. It's only 3 years old, so kind of ticks me off that I may have to order another one.
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19-11-2024 08:57:37
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