Battery level not resetting when replaced
Hi I keep having issues with my ring doorbell 3 plus. I get a low battery notification so a replace with a fully charge one, but the low battery icon does update to show the full / new charge level. I have a number of batteries and even bought a new one to check. I have reset the unit a number of times, removed the device and uninstalled the app and still nothing. It has to be a software issue ? Can you please let me know what I’m supposed to do as I spend a lot of time away and need to know the charge level on this device. All the other ring cameras I have update perfectly Many thanks
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23-05-2023 06:07:21
Responses (4)
- U
Hi I have a ring door bell 3 my battery isn’t charging both lights come on when I plug in bit it’s not charging. Anyone help?
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18-06-2023 03:26:18
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- J
Hi @user48523. Try using a different usb charging cable and charging block to see if it makes a difference. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-06-2023 05:07:25
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Tom_Ring
Hi @Andy16. Once you've inserted a new battery into the device, wait a minute, and then press the Doorbell button to trigger a recording. After the recording has finished, you can check the Device Health menu to view your current battery status. It does take a few minutes for your new battery level to reflect in the Ring app.
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25-05-2023 04:15:32
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