Rapid Ring live view not working
Hi, My Rapid Ring App Live view is not working. My RSSI is -55 and the live view, in the normal ring App, is working fine, only the rapid ring live is not working... Configuration is Video Doorbell Wired + Android (RSSI - 55, voltage Good) Can you give me any tip? Thanks!
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14-02-2022 11:28:49
Responses (12)
- J
Same issue for me. No VPN on phone. iPhone XR. All obvious has been reset. It is not a WiFi issue. Camera works fine in normal app. But not in rapid ring as it used to.
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07-04-2022 01:17:34
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- F
When I try to get live view on Rapid Ring Android App it is stuck on "Starting Live View..." and doesn't load the stream. Rapid Ring is updated v1.38.0. Video Doorbell Pro shows 'Up to Date' on firmware in Ring app. Regular Ring app will show the live view of the doorbell. Phone Pixel 4a. I tried the same thing on android tablet and had the same issue.
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19-06-2022 04:47:31
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- M
I'm having the same issue with my Rapid Ring app. I have a Pixel 6 Pro with Android 12. The live view from my Doorbell Pro will not connect. However, my stand camera 5 ft away will connect. Both cameras work with the main Ring app. I called support and they said that the Rapid Ring app is no longer usable and isn't supported. But if that's true, why is it still available on Google Play. I have also tried older versions of the Rapid Ring app and they have the same issue. The only thing I can think of is that Ring put something in the Doorbell Pro's firmware that blocks the Rapid app. Any help will be appreciated. Markdoc
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20-06-2022 08:37:00
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ROr a bunch of morons at Ring decided to discontinue Rapid Ring app? Why the hell is not working, what is the reason behind the issue? It was working great for years. Please explain what’s going on. Let’s cancel the subscription if they think this is their decision.
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25-06-2022 05:22:12
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Tom_Ring
Hi @viveiroscordeiro. What kind of cell phone is this happening on? When attempting the Live View, are you on WiFi (2.4GHz or 5GHz) or Cellular Data (LTE or 5G)? Is there an active VPN on the phone? If possible, try testing the Rapid Ring app on another phone or tablet to see if you get the same results. I'll share your answers with my team so they can look into this.
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16-02-2022 04:08:54
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