Cannot share post to neighbors
NEVER HAD A NEED TO POST TO NEIGHBORS UNTIL TODAY. DISCOVERED A GROUP OF CAR BANDITS GOING DOOR TO DOOR TRYING TO GET INTO VEHICLES ON THE BLOCK I LIVE. I HAVE TRIED MULTPLE TIMES TO SHARE POST.. FIRST THE VIDEO WOULD COME BACK SAYING INVALID FORMAT SO I SWITCHED TO PHOTOS OF THE VIDEO. APPEARS A POST HAPPENS BUT WHEN I GO TO CHECK MY POST THEY ARE NOT THERE LAST URL I HAD DURING AN ACTION TO SHARE WAS HERE [https://neighbors.ring.com/n/DAVpjpNNLO](https://neighbors.ring.com/n/DAVpjpNNLO) BUT WHEN YOU ACCESS IT NOW IT SAYS 404 ERROR WHATS THE POINT OF HAVING THIS IF IT DOES NOT WORK ?????
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13-11-2020 07:15:36
Responses (5)
- C
I'm having the same problem, says it posted but doesn't show up anywhere.
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16-11-2020 03:18:04
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MSorry to hear about this, neighbors! When posting to the Neighbors by Ring community, please ensure the post fits all of the guidelines listed in our [help center article](https://support.ring.com/hc/en-us/articles/115004851266-Ring-Neighbors-Community-Guidelines). The next best step will be to remove and reinstall the Ring app, or Neighbors by Ring app, on your mobile device. Please also ensure there is not a VPN enabled when sharing and accessing the Neighbors by Ring videos. If this concern persists, despite trying the above steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-11-2020 06:52:02
NI use to like ring all around but now after trying this neighbor thing after having an attempted break in has lead me to think otherwise. Generic responses do not help people. Canned responses do not help people. Community Guidelines..... well tell me what I am doing wrong. I attempted to post video from my phone but that didn't work. Called and got some offshore person who absolutely didn't know what the issue was... the call was a complete waste of my time. So I then attempted to post three photos with the title and descriptions.... I ended up posting twice because it didn't appear the first time. Hours later I saw both posts.... great something worked..... Today I get an email at 306am saying the post was approved Then at 809am got another email saying "Thank you for submitting your post "Suspicious Individuals", unfortunately it does not appear to be eligible for Neighbors. Your post was removed because the same information or incident appears to have been covered in an earlier post. To ensure that your neighbors pay attention to each alert they receive, please try to include all the information in one post. " Yet again another canned response. If I go into the neighbors app.... the two posts are still there..... SO I ASK YOU RING PERSON... DO YOU GUYS REALLY KNOW WHAT GOES ON WITHIN YOUR APP????? IF I HAD TO RATE MY EXPERIENCE WITH THIS ON A SCALE OF 1 -10 (10 THE BEST) YOU ALL WOULD GET A RATING OF " 2 " NO SO GOOD. YOU CAN DO BETTER THAN THIS!
•4
16-11-2020 08:21:43
AI have been trying for multiple days to post a video ofan attempted break in from my Ring app. I have tried uninstalling and reinstalling the application. I am not using a VPN network. I want to show my community what is happening, but I can't. I used to really like the Ring devices and Neighbors community alerts, but this is really frustrating. Please help.
•2
17-11-2020 08:07:08
N@amylloff Good luck... I wanted to do the same but I would get an error saying the format is incorrect. I called the neighboorhood customer service..... got an offshore person...... He had no clue .... said it was my OS something abot having an android version that is not allowed. I checked the version and its Version 10 and didn't match with what he was telling me. Total waste of my time........
•1
17-11-2020 01:52:20
NFlood this email with your complaints: j@ring.com Supposedly for the CEO OH By The Way you cannot post the CEO's name in this forum. You get this message "The message body contains XXXXXXX, which is not permitted in this community. Please remove this content before sending your post."
•1
17-11-2020 01:55:19
- M
I’ve just experienced the exact same thing. A kid is wandering around my neighborhood in the winter with not shoes on begging for money. I was posting it because our local law enforcement agency is a Ring Neighbors member. I’m disappointed in this service by Ring. I’ll probably delete the app.
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28-12-2020 07:36:01
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- S
I had the same thing happen after I tried to post a video of a suspicious truck sitting in front my house and the driver staring down the side of my house toward my backyard. They won’t let me post it and took down I post I made a year ago about another suspicious truck in the middle of the night scoping out my neighbors house.
•1
02-07-2021 09:16:41
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northernlights536
I WILL TRY POSTING SCREEN SHOTS AGAIN.. ORIGINAL POST SAYS ONLY TWO ARE ALLOW I TRIED ONLY TWO AND STILL WOULD NOT POST
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13-11-2020 07:16:55
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