Responses (3)

• J

  Justin_Ring

  Accepted Solution

  Hi @user_9743b9. Our team is aware of this change. At Ring, we are continually releasing new features and functionality based on customer feedback. The “Unseen Events Counter” was recently updated. Your feedback will be shared with our product team. We appreciate your input and your loyalty as a Ring customer.

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  30-09-2024 04:20:36

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  user_9743b9

  Is this getting fixed? Or was the feature taken away?

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  30-09-2024 07:08:32

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  user_0fb018

  Same issue here. Can we please get an answer as to whether this issue will be fixed? This makes the dashboard almost useless. It seems to be a feature flag that’s been set for only some users. Not sure what the logic behind this is.

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  03-11-2024 10:55:04

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  user_7fbca3

  Please put the "Unseen Events Counter" feature back! This was a very useful thing. Why would you remove it?!?

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  23-11-2024 09:17:51

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  Linda22

  No badge numbers on my dashboard either as of this week. SO annoying Ring , pls fix asap

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  02-12-2024 03:45:53

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  user_5ab17e

  Please fix this soon! I monitor 3 locations with 26 cameras in total. The unseen event counter badges lets me know quickly where I need to review new motion notifications. 

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  09-12-2024 02:16:24

• U

  user_3ec245

  Yes, same issue here.  First noticed this (I think) on 5.79.0.  Having these event badges missing is really annoying.  As others have said, it makes the dashboard pretty useless.  We can still see new events by tapping the 'History' button at the top of the app, but that adds a step and gives you a long list of events to scroll through. Please bring the badge feature back ASAP.  Until now, most of the Ring app functionality has been useful and intuitive.  Having this feature missing is the exact opposite of these two aspects.  

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  22-11-2024 03:40:47

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• U

  user_93b5fe

  Absolutely HORRIBLE update.   Seriously considering moving to another product.   Badge counters are CRITICAL to rapidly identifying where events have occurred instead of scrolling through history.   And while you're at it, the LIGHT ON notification icon is now totally different, in a different spot, and not colored yellow for easy identification. Do you folks at RING even bother to talk to customers before making these kinds of changes?   If so you need to find a different focus group.... Again, HORRIBLE update!!!!

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  23-11-2024 04:36:11

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