Responses (14)

• B

  britman98

  Mine also went out, no blue light, talks to me in setup mode, won't connect to my network! Keeps telling me my password is incorrect when I know it is correct! Funny how these things happen when its out of warranty!

  2

  •

  20-10-2019 11:08:12

  •

  Reply
• C

  Chelsea_Ring

  Hi neighbors! Have you tried resetting your Chime Pro's? Please use a pen or the small end of the orange screwdriver and hold the reset button for 10 seconds. If it does not light up or connect then, please call our support team for a more in depth look. Thank you!

  0

  •

  21-10-2019 07:08:02

  •

  Reply
• N

  Nmoore

  Same problem here.

  1

  •

  28-10-2019 02:16:48

  •

  Reply

  R

  Riley_Ring

  Hi @Nmoore, have you tried the reset tip included above? If those did not work it would be best to contact support.

  0

  •

  29-10-2019 07:16:13

• T

  Tygreg100

  I have the same issue. No power on chime and resetting doesn't work.

  2

  •

  08-11-2019 02:00:05

  •

  Reply

  D

  DeadRinger

  My chime also went out (regular, not pro UPC=852239005109). Last communication was 10/11/19. I tried everything from different outlets to doing a hard reset... nothing. I went out and bought another one because I needed it, but now that I see this is a common issue, I hope there is a way to fix or replace it. I'm on this site because theres no clear link to Support that I can see.

  6

  •

  08-11-2019 05:08:24

  C

  Chelsea_Ring

  @DeadRinger - you can view our contact page [here](https://support.ring.com/hc/en-us/articles/213608406-Contact-Us).

  0

  •

  11-11-2019 10:43:31

  T

  Tygreg100

  Don’t waste your time calling this group. If your chime has no power, and it out of warranty, they just tell you to buy a new one. I’m pretty upset that I have over $1000 worth of equipment and 1 piece of equipment goes out they bs you like they care by putting you on hold several times to “troubleshoot” then come back on the line and ask you to do the same old stuff. Aggravating.

  4

  •

  15-11-2019 05:39:32

  T

  Tygreg100

  The shame about it was I was going to do the security alarm and everything. I’ll keep the company I have.

  0

  •

  15-11-2019 05:41:32

  N

  Nmoore

  Mine too was just a few months out of warranty and out of luck. Very frustrating!

  0

  •

  15-11-2019 08:12:13

• J

  JSK808

  Same issue! Mine stopped working as well. Tried different outlets and also tried bending the springs up a little thinking it's not making contact with the removeable power plug. No luck. It's definitely something internal. I gave up troubleshooting it and bought a Gen 2 Chime Pro. A little upset about having to do so. :cry:

  0

  •

  15-08-2020 11:13:30

  •

  Reply

  D

  DeadRinger

  I should update this... Ring sent me a newer version of the Pro. Unbeknownst to me, there had been a recall of the very early model I had. I've had no issues in years with power (Quickly seeing video instead of waiting 30-60sec is a different story, but I'm happy overall)

  1

  •

  15-08-2020 11:18:11