Responses (1)

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  KirkPerez

  As in...it won't show up on my account as a device on the account....but I'm the original owner...so who is owning the chime right now?

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  07-05-2020 03:40:01

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  C

  Chelsea_Ring

  Hey @KirkPerez. Have you ensured you have logged into the correct account? I recommend to log out and log back in and make sure you are logging in with the same email address and password combination that was used when you created the account and set up the Chime. If you've established that you are in the right account, you will then want to see if you have a duplicate location. Going into the Main Menu, above Dashboard you will see a Location name. Tap on this, and if you see another location name or duplicate name, tap on this other location, and then go back into Devices to see if the Chime Pro is there! :)

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  07-05-2020 05:37:13

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  KirkPerez

  That didn't work. I do show 2 location but the chime is not on neither of them. And I am correctly logged in

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  15-05-2020 06:54:43

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  KirkPerez

  This is what I keep getting

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  15-05-2020 07:05:46

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  Chelsea_Ring

  @KirkPerez Thanks for getting back to me and checking your other locations! Its a good step to take to make sure the device isn't stuck on another location or that you're toggled to the wrong one. At this time, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They can get this escalated up for you as a device ownership escalation to help you get the Chime back on your account! :)

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  15-05-2020 08:14:50

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  Jon1968

  I have the exact same problem. Contacted customer service and spent 45 minutes on the phone between wait time and a very unqualified representative trying to figure it out. I was told I would be receiving a new one in the mail.....a month ago. I called, another 30 minutes on the phone ending with "If you were told you were getting one sent out, it just isn't processed yet". Asking if they could tell me how long it takes to process I was told "I don't know". Great help

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  23-09-2021 03:37:00