J
Chime won't work and cant get in contact with anyone to exchange it
Despite running through the set up ( succesfully based on the lights etc) several times the chime still doesn't work. I have emailed twice but had auto generated responses informing me that no one is responding to emails at the moment which is rather unhelpful. Can you please help me to get the Chime working or help me organise a replacement. Thank you
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19-08-2020 05:13:32
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Marley_Ring
Hey there, @jsf. It sounds like you have completed all the right steps for intended operation. If you have not already, please attempt a reset by holding the Chime setup button for 15 seconds. Trying another outlet in the home is also a great step to try. To best reach our support team, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. Feel free to let us know how this goes! :)
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19-08-2020 08:13:54
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