Ring Accessories
Chime Solid Blue Light
Hey all, my Chime (about 3 years old) all of a sudden decided to stop working. All I have is a solid blue light on the device and it does not connect at all. When i try to reset to resync or hard reset the device (15 seconds on the small push pin button) i get no response. Is there any other way to hard reset this or is this one kaput? I have an image of the chime attached for reference, just a solid blue pattern. No blinking, no response when i try to reset it. 
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27-10-2019 08:51:11
Responses (5)
- T
A month or so ago my Chime stopped working. I have unplugged reset and started over with Chime numerous times and all I have is a solid blue RING. 5 second or 15 second reset, 4 different plugs etc... and only my chime pro is working but not the CHIME. What happened? I am the 3rd one on here with the exact same problem and not sure what to do. Mine too is close to 3 years old. I will call support on Monday. Thanks!
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01-12-2019 03:05:45
SGood Luck!! I couln't get the Chime to connect, gave up and bought a Chime Pro, connected the Pro without any issues. So i'm guessing my old Chime just died.
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01-12-2019 10:12:44
TYes my chime pro re- connected but it looks like my chime for upstairs is dead. 3 year life kinda sucks and if dead then why the blue ring logo stays lit? Thanks for input!
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02-12-2019 05:16:11
SYep, spot on, 3 years sucks and why have the blue Ring logo lit if the thing is dead! Here you go Ring a couple of unhappy customers with the lifespan of your products and I bet we aren't the only ones.
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02-12-2019 10:29:04
BMy chime also is 3 years old, only gets a dim blue light. Router says it is connected to the internet but Ring can not see it. Tired of the loop through to try and get the light to blink to connect. I ordered another chime but quite frankly when that one goes I will not buy another one. The ring app sucks since updating. I have better luck with my security system and think I will just buy a driveway motion detector for the front door next time. You app will no longer support my tablet and I guess what I am saying is Ring isn't what it is cracked up to be.
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06-09-2020 05:23:38
- S
Hi, Must be a 3 year rule on the Chim, mine has just done the same thing and can't get it to reset. Did you get a fix for your chime, are you able to share? Thanks Stan
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04-11-2019 02:34:32
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BI think a solid blue light means the chime is connected. Mine is working fine, and has a solid blue light. So if you have a solid blue, I would assume it is working and connected. Frist step, unplug the chime to reboot it. Do you have a network monitor app? I can see my chime connected to wifi in my network app. If you can see the chime in the network app, then there is a communication problem between the Ring app and the chime. Try signing in and out of the Ring app. If the light is blue and you cannot see the chime in your network app, then I bet you have a chime problem. Just a few trouble shooting thoughts . . .
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04-11-2019 03:32:48
- B
Mine is also right at the 3 year mark and I also have a solid blue light.. The app shows that the chime is not connected. The reset procedures, both 5 and 15 second as well as trying different plug locations does not work.
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26-12-2019 05:42:08
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SThe responses from the Ring representatives on this forum is deafening!!!!
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28-12-2019 12:02:21
EWhy don't you call customer support? Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)
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28-12-2019 12:05:47
JI am also having this problem. Chime is not connecting but I have a solid blue light. I have tried unplugging it for more than 24 hours. Also, resetting it with two taps of the reset, 5 seconds, and 15 seconds. All failed multiple times. I guess we could all individually call support ..... -OR- ...... Ring could just supply some real world solutions here for all of us. disappointing :/ P.S. If you have SmartThings and Echo Speaks then you can have your Echo devices announce your doorbell as I have done.
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04-01-2020 07:39:38
MHey neighbors! A solid blue light on your Chime or Chime Pro is an indicator that there is power reaching the device. Whether online or not, this light will be blue but should, of course, be blinking to indicate setup mode. If your Chime Pro is not online, try pushing the setup button on the side which should cause the blue light to blink. You may select "reconnect", in your Chime's device health section, or start a new setup in the app, and follow those steps. I recommend also trying another outlet, and locating the Chime Pro closer to the router during the reconnection attempt. If this does not result in a successful connection, our support team will be happy to assist further, at 800-656-1918.
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06-01-2020 11:13:12
TSame problem here - bought 2 in 12/2016 - one of them stop working. I tried everything they said; contacted support - basically they asked me to reset it repeatly with them - still no go. Tech support had me repeated the process and wanted me to try reset on different plugs and different devices .... After few times, I gave up on them because they are just not helpful. To recap, when I plug in power, there is blue light (very dime); and wont connect. If I try reset (5 second, 15 seconds or even longer) - it never get to the point that "pulses slowly. If anyone has any additional info, please let me know. Wondering if I need to spend another $30 to get a new one. Thanks!
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23-02-2020 03:19:17
- E
I think they must have pushed an update that caused this or something. I tossed one a month ago that had this problem, then checked on my other one and it also is in this state, my neighbor is also having this problem with theirs. I called tech support for ring and had to go through the process of verifying everything I've tried and they actually are sending me a replacement, so it's a pain and a time sync but it's lame that they didn't just tell people. Probably they want everyone to just buy new ones.
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15-02-2021 09:43:53
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- C•
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01-07-2022 10:32:57
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Chelsea_Ring
Have you tried unplugging the Chime and plugging it into a different outlet? If that doesn't work, nor did the Chime reset, you may need to call support for a more indepth look into this. Thanks!
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28-10-2019 10:30:41
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