Responses (3)

D
Drljhl
Message says connected to WiFi but not to internet. Then doesn’t say what do do?
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29-05-2020 13:47:43
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AussieLB

You are not the only one who has experienced this issue. I too bought a Chime and ran into issues with SETUP not completing after my Samsung S10 had made a connection to RING SETUP network. I rang support and they took me through the usual reset the device etc. They sent me a Chime Pro and I tried to set that up, same problem SETUP APP would not proceed after connecting to RING network. There seems to be something in the Android APP\OS which is preventing the app from proceeding further. I am an IT guy so of course I went through trying different phones. 2 x Android S10 same issue. Borrowed my neighbours Apple Phone and followed exact same steps, worked first time. So if anyone from RING R&D is reading this, you need to test Android App for this issue. It has cost you money to send me a replacement when that probably was not necessary. It has cost me a lot of time and frustration with your Chime product.

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14-07-2020 00:17:18

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Eagle328

I've had this issue before. If you go into settings, wifi, then the 3 dots, advanced. Make sure you turn off the setting for use data if wifi can't find internet. It switches to data when connected to the Ring since it can't find the internet.

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14-07-2020 00:45:43

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AussieLB

Thanks for that, I'm sure I turned off that but if I need to set it up again for any reason I will check that setting. The Ring app should have that as a key piece of advise in their app to avoid these issues. Support did not ask me to check that either.

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14-07-2020 00:57:10

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Eagle328

The problem is that, there's so many manufacturers, models, Android versions it would make your head spin trying to figure out why something doesn't work. Here's a good article if your having problems with notifications. Followed by the brands that cause the issues and fixes. [https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/](https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/) [https://dontkillmyapp.com/](https://dontkillmyapp.com/)

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14-07-2020 01:16:08

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Joelvv
Late to the party, but for all others reading. USE AN IPHONE TO SET IT UP!!!! 1 minute and voila. I tried several android phones, reset wifi, set wifi to 2.4Ghz, got sent a new Chime. Done all suggested things in other forums as well. Nothing. A friend drops by and I ask to use her phone. BAM. done.
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20-01-2021 13:10:35
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