Chime packed up, how to return?

Question

Chime has stopped working. All options to reset holding button etc don’t work. Light has stopped showing at all. Yes I have power and yes I have tried other sockets. It’s totally dead. UK customer support number listed on website and app says it’s no longer connected. Any way I can get a swap?

Justin_Ring · Answer

Hi @user67877. Replacements cannot be handled here in the Community since we do not have access to account information. You will have to work with our support team for assistance with [warranty](https://en-uk.ring.com/pages/warranty) replacements. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Chime packed up, how to return?

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