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Chime Gen 1 no longer working
chime
We have the Chime Gen 1 and for about two or three months now it just slowly flashes blue but does not play the doorbell. I have tried reset. I have even tried to reinstall it and get this stupid message about it having another owner. Duh! All of this started after we upgraded our modem. I think it is very stupid that there is no easy fix for this. Tried chatting with a tech today and they said troubleshooting requires a phone call. This is awful customer service. All techs should be trained for all issues.
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10-12-2021 10:03:12
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Marley_Ring
The best next step is to try and reconnect your Ring device by following the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Try also resetting your Chime by holding in the setup button on it for 20 seconds. If this does not allow your Chime to reconnect or complete a setup in the Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-12-2021 07:20:21
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