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Caitlyn_Ring
Hi @Ar2rgb. You can find more information on device ownership in our Help Center Article [here](https://support.ring.com/hc/en-gb/articles/360025997592-Ownership-of-a-Ring-Device). In this case, you'll want to try and contact the previous owner first. If you're unable to reach them, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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08-03-2021 07:51:06
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