Unable to subscribe - Redirects to dashboard

Hi, I am unable to subscribe to Ring. I had a ring device for a couple of years that I was subscribed on, I then have a wonderful person come to the door and remove it. Once that happened I cancelled my plan and purchased a new device. The new device has 1 day trial left and every time I try to setup a plan, it just redirects me to the dashboard page... I have tried using the bot and chat system on the website that advises me to call the number, after 10 minutes on hold I thought I'd try here. I am not sure if my old device's subscription is interfering with getting a plan on the new one as when I choose "view plan details" it also redirects me to the dashboard... Any help would be appreciated.