General Topics
The pages for 'My Plan' and 'Account' don't load in desktop browsers.
The pages for 'MyPlan' and 'Account' don't load in either Firefox or Chrome browsers. When I first installed and configured my Ring device, I purchased the Basic Protection Plan using a desktop browser. Now... A blank page [[https://app.ring.com/login?at=random\_characters](https://app.ring.com/login?at=random_characters)] with a 'spinner' below a ring logo appears - and never loads any content. Messages appear in the lower margin: "processing request" then: "waiting for app.ring.com" then: "establishing secure connection" then: "processing request" The pages never successfully load. I can view and manage [star and/or delete] video in a browser, but have been unable to access the pages for 'My Plans' or 'Account' from a browser for a few weeks. I cleared cache, cookies, etc. and restarted computer and also tried on another computer. Still no joy - those pages simply will not load for me.
3305 •
0 •
0 •
01-02-2020 09:42:38
Responses (2)
- E
Here's something to try if you use Firefox. [https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load](https://support.mozilla.org/en-US/kb/websites-show-spinning-wheel-never-finish-load)
•0
01-02-2020 10:13:06
M@Eagle328 Thanks for the suggestion - unfortunately, none of Mozilla's potential "fixes" worked for me - and I'm not sure what might work in Chrome. I just wish Ring support would even undertake any serious effort to determine if the problem could be with their servers. I sent them a screenshot - and they offer the usual suggestions to clear cache & cookies & reboot. Beyond that, they want to know what the MAC adresses are for all my devices, and invite me to call [presumably to offer the suggestions I've reviewed in their troubleshooting guides, such as the security settings in my router[s] should be set lower, etc.].
•0
02-02-2020 07:04:45
E@MobileMike They may be correct if you settings are set to high. I've been here a few months and I subscribed to every thread. I don't see many having the same issues that you are. Like right now the biggest issue seems to be the solar panels and charging. Last month is was extreme increase in doorbell false notifications. If you ever get it to work, please post back.
•0
02-02-2020 08:29:44
MI tried to access My Plan and my Account on the website again ... Finally tonight - the pages loaded. The URL[s] in the address bar tonight were: [https://account.ring.com/account/app/login?state=landing-plans](https://account.ring.com/account/app/login?state=landing-plans) and [https://account.ring.com/account/app/login?state=landing-account](https://account.ring.com/account/app/login?state=landing-account) which are **different URL[s] than when I first inquired** about this issue: **app.ring.com/login?at=random\_characters state=landing-plan** s etc.. So ... the website issue seems to be finally resolved.
•0
05-02-2020 05:09:24
- U
Maybe your issues resolved to access the My Plan page but it still does not show up here. Your URLs just bring me to the sign in page. Any suggestions? Anyone?
•0
14-02-2021 05:35:52
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Eagle328
@MobileMike, You've had problems before with these sites and such. There has to be something on your end that's causing it. I can go to all of them and in the control panel in the Ring app as well. Are you using a VPN or any kind of antivirus or anything like that? If you search, no one else is having these issues. If it was you know there would be many posts here. I wish I could sit down with you and figure it out. There has to be something...
0
01-02-2020 10:11:23
•