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Smoke/CO Listener Set up issues
Hello I am trying to install two of these listeners but neither will complete the set up process. I get to the testing stage but neither of them "hears" the smoke alarm sounding. This is despite they are 3 inches apart and only 4 feet from the base station. Any suggestions please ?
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16-11-2020 07:50:34
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Marley_Ring
Hey @Spider100! It certainly sounds like you are doing everything correctly for this to complete. The 4 inch distance is well within the 6 inch recommendation. Please also ensure the microphone on the listener is facing the smoke/ co alarm. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360021395512-Testing-your-Ring-Alarm-Smoke-CO-Listener) for more tips for testing and setup the Smoke/ Co Listener. If this concern persists despite checking the above information, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-11-2020 05:47:31
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