Shipping issues with Amazon logistics and refund process

We placed an order for ring devices on ring website for our home which consists of total 12 items on 12/28/2022 using Order#001-4760153. Items were shipped as follows: UPS - 1Z23X3F003027ZZZZZ - 1 item Amazon Logistics - TBA3046162ZZZZZ - 3 items Amazon Logistics - TBA3046146ZZZZZ - 4 items USPS - 93612896700172538ZZZZZ - 3 items USPS - 93748896700171142ZZZZZ - 1 item I just masked last five digits of tracking numbers for security reasons. Above packages shipped through USPS and UPS received successfully but, we didn't receive Packages shipped through Amazon logistics. I believe we didn't receive amazon logistics because we have an ongoing shipping issues with Amazon logistics. Below are details: items booked through amazon website are NOT delivered to our address but instead delivered to wrong address within our city. We raised this complaint with amazon customer support and they told us not to order items through amazon for our address until logistics issues are resolved because all items that ordered through amazon are being delivered consistently to a wrong address. We realized this through the delivery proof pictures. Pictures of Front porch where item kept is not our home but, some different house. On Jan 5th, I called ring.com customer support to raise the same concern and told them I haven't received these above items sent through Amazon logistics Amazon Logistics - TBA3046162ZZZZZ - 3 items Amazon Logistics - TBA3046146ZZZZZ - 4 items On Jan 5th, customer support created a new replacement order for missing items and told me they notified logistics team to ship the items either through UPS or USPS. But, after receiving shipping tracking number through email I realized they again sent the replacement order through Amazon logistics which I didn't receive it and shipping status says delivered. I guess it delivered to the wrong address. We didn't receive this replacement shipping ordered on Jan 5th Amazon logistics - TBA304710353654 - 8 items On Jan 12th once again I followed up with ring customer support for missing items and explained the current issue. customer support once again created individual order of all the missing items saying that logistics suggested to ship as individual item so it picks UPS or USPS instead of Amazon logistics. However, once I received tracking number once again items where shipped through amazon logistics and it got again delivered to wrong address. Once again, We didn't receive this replacement shipping ordered on Jan 12th Amazon logistics - TBA304815560464 - 6 items I gave up now, We're having hard time explaining customer support about these shipping issues and initiating refund of funds and returning of the items received. My challenge is customer support is unable to submit return order for the missing items. Today I was on call for more than 3.5 hours explaining the situation and requesting for returning of the items that we received and refund of all the funds but, couldn't successfully complete the refund process. Can someone here please help me with returning my money by initiating the refund process for the missing items as well as returning of 5 products that we received.