Ring shipping times

So I placed my first order with Ring.com a week ago, and I still haven't seen one update since that day, still showing as not shipped. I contacted support and asked what is the norm and all they did was give me a tracking number, not very helpful, as I already have that, how else would I know it wasn't shipped. I did ask someone else on a forum and they said they had their order in 5 days, and mine hasn't even shipped in that time? Is this normal proceedure for Ring?