General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
berkowitzbt
Ring Protect payment problems - all cards rejected for six months?
I bought a Spotlight Cam Battery in January and have been trying for almost six months now to subscribe to Ring Protect. I have tried five different credit/debit cards on the website more than 20 times now, and every single time it rejects my payment on the grounds there's a problem with my address. I've also tried the pay-by-phone system six times and that failed every time as well. All of those cards work perfectly at every other physical and online merchant -- it is literally just Ring and only Ring. I spoke to Ring customer service in February and they extended my trial for 30 days while they promised to look into the problem. Never heard from support again, never got a solution and now have no access whatsoever to my camera's recordings. Meanwhile I've already had one break-in that I couldn't see because I wasn't subscribed. I have linked my Amazon account, but I don't see any option to use Amazon Pay to pay for a subscription. Whenever I hit the subscribe button, or go into my account settings and try to add a payment method, it only gives me the option to add a credit or debit card - and it's rejected every card so far. Credit, debit, Chase, BofA, Visa, Mastercard, my name, my wife's name, it won't take any of them. 26 payment attempts by 5 payment methods over 6 months and all Ring can ever tell me is to call my bank. Anyone have another solution?
4645 •
1 •
3 •
09-06-2020 13:14:40
Responses (9)
- R
Hi there,I have the exact same problem.I have tried multiple cards, multiple browsers, multiple operating systems, different broadband connections and even 4G.Call their support, they gave me a week's trail extension, that is all.Absolutely nothing works, all I get told is to contact the bank.Tempted to ebay the dorrbell and get the google one.
•0
10-06-2020 07:00:49
•
- S
I have the sane issue they HAVE NOT fixed the problem. many cards many times verified with my bank everything is correct . They need a new sytme for processing payments . Terrible service !
•0
22-06-2021 07:43:16
•
- B
Just purchased a Ring setup, attempted to subscribe at the end of the trial period. Card apparently was declined. My account shows that I have a plan subscribed, my payment history show s payment failed. When I ask for a pdf invoice, I get a 404 page. My location menu shows no plan ever subscribed, but doesn’t allow me to subscribe. When I call my country’s service number, I first had the call refused, then when I called back I was on hold “waiting for the next available representative” for 30 minutes before I had to go. I’ve come here as a last resort. Any hints?
•0
09-11-2021 01:27:56
•
- B
I have the same problem. My business debit card is being declined. All they say is contact with your bank. I am using this card everywhere on every platform to buy materials for the company. I asked if there is an account number for a bank transfer, but I was replied as "No". How will I make payment to buy something from that web page?
•0
01-12-2021 18:41:06
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hey neighbors. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360001197003-Add-Change-or-Remove-Payment-Method-for-a-Ring-Protect-Subscription) will have information on how to Add, Change or Remove a Payment Method. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360018328572-Payment-Information) will let you know what forms of payment method are accepted. If you've followed this information and are still having an issue processing a payment, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
21-09-2022 17:50:12
•