Order placed no delivery no updates

Hi all,New here.I placed an order for a ring security camera 8 days ago. I received a random bill receipt to my email and since then nothing about the delivery or eta. When I look up my email and order No. to track order it says both are invalid, yet I used my wallet to pay for it.Anyone able to help on what I’m doing wrong or should I just cancel my order and go into a retailer?