New house, existing ring system. 60 days to change owners?
I just moved into a new house where the previous owner left their Ring security and doorbell. I previously used SimpliSafe and thought I would give Ring a whirl since it was here. I saw that Ring sends an email to the original owner if you try to register the device. I gave it a week, but they hadn't removed it from their account. So I chatted with support, and they told me it shouldn't be a problem to change owners since it has been over 72 hours. Just call support and they can get it changed over no problem. It's now been 3 weeks since we moved in and I just got around to calling (for good measure I tried to register the devices again first, but still can't). After calling support, I was told they can only change owners if the system has been offline for 60 days. If I power the system on then it resets the timer. Seriously Ring??! I have to go 60 days with no security system and have it powered off before you can do anything? I have seen other posts where the response is similar to the chat agent's about 2 to 3 days. Is support so unwilling to help? are customer conversions from competitors just not important?
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19-06-2021 12:39:27
Responses (3)
- T
Hi @Mortalmoss. This is a security protocol that we have in place to protect the privacy and security of all of our neighbors. There is not a way to override this. There may have been a misunderstanding, as the 60 day timer does not reset. Once the device has been offline for 60 days, the ownership can be changed. If you have the contact information of the previous owner, you can forward them this Help Center article [here](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices) to help with this transition.
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21-06-2021 03:46:59
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UTom, can you please assist me with this? I've owned my home for 3 months and Customer Support is telling me I need to wait until the previous owner removes my 2 ring doorbells from their account. I told them about the 60 day offline policy and they're saying that's not a thing. This is extremely frustrating, the devices have been offline for more than 3 months and they're telling me I have no choice but to rely on my home's previous owner to release it. I couldn't find a way to contact you but please message me if possible.
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30-06-2022 07:33:17
UTom, can you please assist me with this? I've owned my home for 3 months and Customer Support is telling me I need to wait until the previous owner removes my 2 ring doorbells from their account. I told them about the 60 day offline policy and they're saying that's not a thing. This is extremely frustrating, the devices have been offline for more than 3 months and they're telling me I have no choice but to rely on my home's previous owner to release it. I couldn't find a way to contact you but please message me if possible.
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30-06-2022 07:33:17
- U
I have the Ring in my door, 60 days already passed and I still can’t set up the Doorbell Ring. Contacted customer support and nothing done, just promises again to contact prior owner and etc.
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30-11-2021 12:59:07
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Murray
Is your issue not with the previous owner? Ring is just trying to protect against cams/security being taken over by a third party.
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19-06-2021 11:35:58
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