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H
My history favourites have gone once charged device
hardwired-security-cameras
troubleshooting
I saved my history of my Granddaughter visiting walking in herself for the first time. I had the star next to it to save it, after recharging my device my history has all gone :(
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26-01-2022 10:21:29
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Tom_Ring
Hi @herralass1977. Adding a star next to a video is a way of organizing videos so you can find the important ones faster. This is not the same as downloading or saving videos. To save a video, you'll need to follow the steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos). Starred videos will delete at the end of their video storage period if they are not downloaded.
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28-01-2022 04:10:54
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