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Messages in "History > Lights" about a Ring Bridge that I don't have
Howdy,In the "History > Lights" I see two messages about a Ring Bridge: 'reported offline' and another message 2 minutes later: 'power was restored'. The thing is that I don't have any Ring Bridge at all, why am i seeing this kind of messages?This is not the first time I'm see this kind of messages. The previous time it was a few months a go with another account.
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13-10-2021 18:19:38
Responses (3)
- RU
@Frustrated427 and @Caitlyn_Ring thanks for your suggestions. The thing is that I have a separate account that is only used for Ring. I have not linked it to amazon services and i do not own any other Amazon products. As far as i know, sidewalk works only with Amazon services.Just to check somethings I have followed the steps in the manual https://support.ring.com/hc/en-us/articles/360032524592-Opting-In-and-Out-of-Amazon-Sidewalk The option "Sidewalk" that is mentioned in the manual, is not available in my ring-app (have the latest version).I have called the customer service off Ring before I posted this message. The response I got with the cause was not really satisfying. I was told that it had something to do with an update to the system with Ring and that it shouldn't happen again. Because it's not the fist time I see this kind of messages, I have no faith that it will not happen again.And two new messages that i see now confirms my faith that I didn't have in the answer.I call again the customer service, this time I demand further investigation to the real cause of the messages. There must be a reason I keep getting these messages.**Update:**Long story short; it has been forwarded internally for further investigation. I'll keep you posted when I know more about this.
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15-10-2021 10:46:27
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- P
That is interesting. I do have Sidewalk enabled on my system but I also have a Ring Bridge for my lighting devices. The only time I've seen that show up in my history is when the bridge loses power or loses internet connection. I'll keep an eye on my history to see if I see it showing up at other times.
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15-10-2021 21:16:05
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Caitlyn_Ring
Hi @ring-user24. Definitely check out the suggestions that @Frustrated427 pointed out regarding why you may be seeing this message. If you've checked those and it's still unclear, I'd recommend checking with our support team so they can review your account and what devices you have set up with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-10-2021 20:22:26
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