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How I can upgrade to "protect plus plan" without having to entirely discard my already paid £24.99?
Hi. I am using your ring.com basic plan service in the UK at this moment.After subscribing to your basic service by paying 24.99 GBP per year since 5/27/2020, today I just realized that this plan does not include the automatic alert system I experienced during my trial with your "protect plus plan".However, when I tried to upgrade my service from the "basic plan" I am in now, I was not able to pay only the difference but had to face the full 80 GBP per year amount seen on my PC screen.I haven't paid this yet as I did not want to pay additional 80 GBP although I already paid 24.99 GBP for my basic service.May I know how I can upgrade to "protect plus plan" without having to entirely discard my already paid 24.99 GBP for my basic plan?I would appreciate if this matter can be resolved with urgency please.Thanks.
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05-06-2020 16:50:49
Responses (2)
- IQ
Hello I am in South Africa and I have the same issue. I just paid for my basic annual subscription on 28 May but now have 3 devices and have upgraded to plus which starts at the end of the trial - at full cost. Your response is not clear and the article takes me to the cancellations policy page. 🤷🏻♂️**Please Confirm:**1. Will the difference between what I already paid for the basic plan **automatically** be off-set against the upcoming plus subscription charge?**OR**2. **Do I have to cancel the Basic plan** so that the pro-rated refund is processed back to me once the Plus plan is billed? Please confirm which process you follow so that I can take the correct action. Thank you.
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12-06-2022 06:10:14
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THi @Ivan.QB. I suggest reaching out to our support team for your account specific Protect Plan related questions. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https
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14-06-2022 21:40:59
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AFOS11
I have the same issue - have you had a resolution?
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08-08-2020 10:17:38
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