General Topics
Errors in Ring App Control Center
"Two-Factor Authentication" returns the error: "Webpage not available The webpage at ring://app/settings/2fa could not be loaded because: net::ERR\_UNKNOWN\_URL\_SCHEME" ^See attached screenshot^ "Shared Users \> Select a Location" returns the error: "Webpage not available The webpage at ring://app/location/string of alpha-numeric-chars/settings/shared\_users could not be loaded because: net::ERR\_UNKNOWN\_URL\_SCHEME" "Video Requests \> View Active Agency Map" loads a map that appears to be using Spanish - and will not zoom in enough to see my city. "Authorized Client Devices" loads 9 pages of results all but one of which are the browser signature of my desktop. There is no user control to select/delete individual entries. If I select the red text "Remove All" - will it log out the device I'm using to access the app? Will that device be able to log back in if it's removed from the list of authorized client devices? 
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01-02-2020 09:40:01
Responses (3)
- M
> @Eagle328 wrote: > All of mine work fine. Links are good. FWIW - I observed these error messages on two different ANDROID devices. Please note: ring://app/whatever IS an invalid URL scheme ... If it were valid, it would show here as a clickable link. It should be something like [https://app.ring.com/whatever](https://app.ring.com/whatever) ...
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02-02-2020 06:50:10
MUpdated to most recent version of ring app **Two-Factor Authentication** _still_ returns the error: "Webpage not available The webpage at **ring://app/settings/2fa** could not be loaded because: net::ERR\_UNKNOWN\_URL\_SCHEME" ^See attached screenshot^ **Shared Users \> Select a Location** still returns the error: "Webpage not available The webpage at **ring://app/location/string of alpha-numeric-chars/settings/shared\_users** could not be loaded because: net::ERR\_UNKNOWN\_URL\_SCHEME" I observed these error messages on three different ANDROID devices. Please note: **ring://app/whatever** IS AN INVALID URL SCHEME ... _It should be something like_ **[https://app.ring.com/whateve](https://app.ring.com/whateve)**r ... I wouldn't think that those URLs are hard coded into the app - that would defeat the central premise of web/app design. The errors I'm observing must be another instance of an AWS server that **has not received** all the **updates** **that** **should propogate across the cloud** infrastructure that provides the appropriate content in response to user inputs. The same problem prevented me from reaching two _very_ important links on the website with a browser - everyone here and at ring support insisted the problem was with my browser[s] or my router[s] or my computer[s] or me. It took three weeks to solve that problem - **the urls on the website changed - which I have no control over**. [And a moderator here _still_ maintained that the problem _must_ have been due to user error] Though ring will probably never publicly acknowlege that the problem was and is on the AWS/Cloudflare end ... I guess I'll just have to wait for somebody in network operations at ring to get this sorted ... \ 
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21-02-2020 01:35:44
MRespectfully, I don't know how anyone could ignore the fact that any URL that starts with ring:// cannot be a valid URL If one takes the position that ring:// is a valid transport protocol ... **I would ask that person to please cite the RFC that describes it.** That is why I have pointed out that a valid URL would start with a valid transport protocol such as https:// It's the reason I include examples of what valid URLs might look like: [https://app.ring.com/settings/2fa](https://app.ring.com/settings/2fa) and [https://app.ring.com/?string-that-ids-account?/settings/shared\_users](https://app.ring.com/string-that-ids-account/settings/shared_users) Or these: [https://ring.com/app/settings/2fa](https://ring.com/app/settings/2fa) and [https://ring.com/?string-that-ids-account?/settings/shared\_users](https://ring.com/string-that-ids-account/settings/shared_users) I base those examples on the errors that display when I attempt to navigate to **Two-Factor Authentication** or **Shared Users \> Select a Location** in the Control Center. Your devs and NetOps should know better.
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22-02-2020 04:48:25
- P
I have the same problem won't let me remove an individual device il have to try remove all in red and go the long way and sign in and leave out a suspicious browser log in
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02-02-2020 12:37:40
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- V
Same issue being unable to delete individual devices. Have old phones/laptops etc showing. Would prefer not to delete all and start over. Has there been any word on this being fixed?
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05-02-2020 12:39:36
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M@Village49 I can find no official word from ring, but seem to recall a reviewer on a tech website mentioned that ring had indicated they might introduce that in the future. I'm confidant that ring would welcome your suggestion / request for this feature.
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13-02-2020 07:18:47
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Eagle328
All of mine work fine. Links are good. The only one that isn't working for me is linked accounts. It's not showing any and there are a few. I removed all devices to make sure I'd get a clean start. I had to login to each phone or computer I use with my 2FA code. It's working well so far.
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01-02-2020 09:49:21
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