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E2E Encryption Not Available but Sidewalk Using as a Bridge
wireless-security-cameras
So my Ring supposedly doesn't support End-to-End Encryption, but Amazon says Sidewalk will use my doorbell as a Bridge while keeping End-to-End Encryption.Can someone explain this to me?
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02-07-2021 20:08:15
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Caitlyn_Ring
Hi @joshbowen83. Which model of Doorbell do you have? You can find this information on the back of the Doorbell itself, on the original packaging, as well as on the Device Health page within the Ring App. We have instructions on how to set up Video End-to-End Encryption (E2EE) in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360054941551-How-to-Set-Up-Video-End-to-End-Encryption-E2EE-), which also lists out all of the compatible Doorbell and Camera models that it is available on. Also feel free to share a screenshot of this message you're seeing in the Ring App regarding Sidewalk and End-to-End Encryption and I'd be happy to look at that. :)
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07-07-2021 23:21:23
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