Complaint - Protect Plus

On the 23rd May 2020 i tried to purchase to indoor cams. I subscribe to Protect Plus and my understanding is that a 10% discount and lifetime warranty is applied to all goods purchased online from Ring. I tried multiple times to purchase the items but no discount was applied. I call Ring on the 23rd May 2020. At first i was told that the discount only applies when you first subscribe to the scheme. After querying this several times i was then told i was correct and that a credit would be sent to me for the discount. I have received nothing and no proof that i have the lifetime warranty. I have emailed Ring to express my dismay at 1) I am unable to purchase goods under the terms and conditions stated by Ring 2) My total dismay that your staff do not know the offers advertised by Ring. I also wanted to purchase a Ring alarm, but again no discount was given so i will not bother anymore with a Ring alarm. Please get someone to respond to me. Thank you.