Responses (1)

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  Eagle328

  See the attached screenshot. Maybe something in this you need to do... 

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  05-01-2020 01:45:43

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  Cmcaro70

  I logged out and back in and that didn't work

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  05-01-2020 02:00:19

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  Eagle328

  I know it worked for me. So it works. Maybe give customer service a call. They might know something more. They're open 24/7. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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  05-01-2020 02:02:25

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  CrazyCat

  Which device did you purchase? It doesn't cover non-Ring devices and some devices that are on-sale are excluded from the 10% discount (I know from experience :cry:) Also, when I first got started on Ring the very first thing I bought was the Plus plan thinking I could get 10% off of my first device. However, your plan doesn't start until you purchase a device (camera, door bell or alarm) and associate the device with your account/plan. So I bought the doorbell at Bestbuy on sale and then purchased the items from RIng.com that are normally not on sale at Best Buy/Amazon to get 10% discount.

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  05-01-2020 02:13:56

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  Cmcaro70

  I have a doorbell already and then I bought the protection plan. I am now trying to buy another doorbell.

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  05-01-2020 02:26:50

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  CrazyCat

  I'm assuming you already have setup the first doorbell and its associated with your protection plan. If not that would be the issue. One more thing - make sure you Login to your account in the top right before adding to cart. Ring.com does NOT remember your login - you have to login in each time you go there. I always forget to do this and when you don't login beforehand you don't get the discount. Otherwise contact support and ask them why your account doesn't get the 10% discount.

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  05-01-2020 02:56:26