‎All Ring Recorded Videos have a UTC Time Stamp

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user_8a6bdd

All Ring Recorded Videos have a UTC Time Stamp

hardwired-video-doorbell

app-settings

troubleshooting

Hello: I had a recent attempted break in on June 20th. Videos of the suspect at my Front Door are now inadmissible, due to the time stamp being 7 hours ahead.  I have read some of the "so called" solutions. They are total nonsense. My location and time zone are correct, as well as my phone settings. I went back a bit, and they are all set at the UTC Time Zone. I have not touched any settings, so I assume one of the previous upgrades caused this issue. Does anyone have a solution that makes sense? Ring is really sliding, since Amazon purchased the Company. Thanks in advance. All the best.

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07-07-2024 01:25:12

Responses (3)

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user_9ad76e
I'm following this. Mine has recently done the same thing. Time stamp on video is 5 hours off. Only the video is off the banner listing of history has correct time on it.
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07-07-2024 03:01:59
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user_eff575
For the last 2 years, my timestamp matched the actual time in my time zone.  4 days ago, my recorded videos suddenly started showing time stamps 4 hours LATER than actual time here in FL. I have tried every " solution" - is anyone at RING looking into this?
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07-07-2024 06:10:02
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OtterXP
When reviewing my Ring video recordings, the time is UTC.  This has never been the case until recently.  My Android and Ring app are all up-to-date and the Ring equipment was purchased new about six months ago. Count me in another person with the UTC video recording timestamp and following!
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07-07-2024 10:51:11
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