Amazon Alexa + Ring

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Ring skill enabled but can't use in a routine
hardwired-security-cameras
troubleshooting
amazon-alexa

A few months ago, I installed a ring camera and flood light. I recently enabled the ring skill in the Alexa app and have used it a bit to disable and snooze motion alerts on the camera. I've tried unsuccessfully to create a routine to simplify the instruction but the ring skill doesn't appear as an option when setting the action to a skill and selecting your skills. It indicates that no skills are enabled even though I've enabled 3 (Ring, Hulu and Spotify). I've followed the recommendations to disable the Ring skill, delete the devices (camera and light), then re-enable the skill and let it detect/add the devices back. I've tried this twice and have even tried logged off the Alexa app and uninstalled/reinstalled it with the same results. I've seen posts with many issues with the Alexa app and Ring devices which seems ridiculous since Ring devices are made by Amazon. Anything else I can try? I have been able to get the snooze feature to work by using a custom action to say the words to set the alert snooze to 30 minutes but this doesn't work for enabling motion alerts (even though Alexa says okay when I run the routine). So I know the Ring skill is at least partially working.

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11-10-2023 05:14:32

Responses (1)

  • D

    So the Ring skill (developed by Amazon) is available for Alexa's routines (developed by Amazon). That makes no sense to me. And I tried selecting Smart Home but the Ring floodlight/camera is not supported. Regarding routines, is there a reason I can't set up a custom action followed by wait (5 minutes) followed by another custom action? Custom action is grayed out after added the first custom action. I'd like to disable motion alerts, wait 5 minutes then enable them. The snooze feature is useless as the lowest duration is 30 minutes and I don't want it snoozed that long. And I'm also having problems simply using the Ring skills on its own. I say "Alexa disable Ring motion alerts on front" (which is listed under the skill), Alexa says okay and motion alerts remain enabled. The same happens with the motion warning. I have to say this is extremely frustrating and shouldn't be this difficult to do simple instructions.

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    18-10-2023 01:12:44

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