Ring Intercom & BTICINO 344252 - cable instructions unclear, support not helping
hey all! just wanted to set up my ring intercom with a bticino 344252 - ring tells me it's compatible, tells me to use the B cables, but then is not providing *clear* instructions. it says "insert wire B-2 into port BUS" "insert wire B-1 into port BUS" however BUS consists of four ports and four cables in there already, how am I supposed to approach this? does B-1 equal to the first cable and B-2 to the second cable or is there another information that I'm supposed to know? I tried calling ring support but they say to go to an electrician and they don't provide more information. this is ridiculous, i literally opened up everything and am capable of adding the cables, i just need to know out of the 4 ports, which cable should be added where? can anyone provide some more guidance? thank you!
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02-11-2022 07:27:08
Responses (3)
- D
[quote="kwat, post:1, topic:165959"] 344252 [/quote]  If this is what it looks like then you need to connect to terminals marked by "2" (also marked under "BUS"). There are 2 terminals there but because it is a bus system you should be able to insert the B-1 and B-2 wires anywhere within the two. It shouldn't matter
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03-11-2022 01:36:10
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- T
Hey Neighbors. For support regarding your Ring Intercom, we have this Help Center article [here](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support). If you have any question, feel free to reach out via Email or Phone. Thanks, Neighbors!
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03-11-2022 08:39:23
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DaveGG
Can you post the picture of the internals of your handset and wiring?
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03-11-2022 01:32:33
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