Amazon Alexa + Ring
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Ring doorbell doesn't appear on echo show as broadcast device
Hello,I have a Ring video doorbell and Echo Show 8. I have a really strange issue which I don't think has been raised if anyone can help?The issue I have is when the doorbell is pressed I am not receiving notifications on the echo show. I can view the Ring doorbell on the Echo Show if I ask Alexa.When I go into Announcement Devices, the Echo Show isn't present. Amazon, Alexa and Ring are all using the same email address. I receive motion and doorbell alerts on my phone.To confuse matters further, my son installed the Ring and Alexa app, logged in with my accounts and can see the Echo Show in broadcast devices ?! This is using the same app and account as me.Even with this enabled for notifications on my son's Phone, this still doesn't work.I am really struggling with this if anyone has any ideas ?Thank you in advance.
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20-01-2023 19:24:04
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Caitlyn_Ring
Hi @Redsocks. I'd recommend trying the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-), as well as resetting your Echo Show. Resetting the Echo Show and unlearning then re-enabling the Ring Skill should help refresh everything. If that doesn't work, try checking[ Amazon Alexa's Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230) to see if there are other troubleshooting steps you can take. You can also reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.
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23-01-2023 23:05:22
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