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Amazon Alexa + Ring

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Live view stopped working with latest samsung update

After the recent Samsung family hub software version (TIZEN 4.0), my ring doorbell camera view stopped working. The ring app version on the family hub is up-to-date (4.1.12) I am seeing the following message "Video streaming is not available due to the network problem" (attached screenshot) What I tried: 1.) Made sure that the doorbell and the family hub connected to the same network 2.) Deleted app's cache and logged into the app PS 1: I am able to see the live stream of the doorbell camera from the mobile app. PS 2: I am able to see live stream of other stick cameras that I have without any problem from the family hub Thanks for your help -Rama

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03-10-2020 07:37:42

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