Level Smart Lock Shows Offline

After speaking with Ring support and confirming that my Video Doorbell Pro was compatible with the Level Bolt, I went ahead and ordered it and installed it yesterday. The Bolt works wonderfully within bluetooth range from the Level App, and I was able to go through the process in the Level App and the Ring app to link my accounts and add the lock to the Ring app. However, the smart lock shows as "offline" and is inoperable through the Ring app. Sidewalk is enabled within the Ring app/Level App/Alexa app. Both Ring support and Level support have been unable to help me after being passed back and forth, so I'm wondering if anyone here has any suggestions before I uninstall the Bolt and send it back to Ring. The smart lock is useless to me if I can't use it remotely through the Ring app.