M
Alexa routines not working with 1st Gen Ring Alarm
motion-detector
alarm
amazon-alexa
I’ve tried to set up a routine with 1st Gen alarm motion sensor in Alexa app to turn on my living room when I enter the room. I’m 100% sure the routine is right (is not the first time I’ve used them) but it just won’t trigger. Skill is in the Alexa App and when manually triggering it the routine works…just not when the motion sensor detects motion. What am I missing?
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22-01-2022 06:52:34
Responses (1)
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Tom_Ring
Hi @Mikey19lon. Have you verified that your Motion Sensor is online and detecting motion? Try bringing the Motion Sensor closer to the Base Station to verify that the Motion Sensor is being properly triggered. If it is, it should be triggering your [Routine](https://support.ring.com/hc/en-us/articles/360031606811-Creating-a-Routine-with-Alexa-and-your-Ring-Device-). If you are still unable to complete this, I suggest reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-01-2022 04:45:00
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