Alexa no longer announces motion or doorbell pushes
When I first set up the integration many months ago it worked perfectly. But lately the only way I know anything is from the phone notification. I don't have a doorbell chime so I rely on Alexa in multiple rooms to tell me.
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11-01-2020 07:34:01
Responses (3)
- C
I have the same issue. Just bought a brand new Video Doorbell 3 and Amazon Echo Show. I can ask Alexa to “show me the front door” and that works fine. But on my Alexa app the option for “Doorbell announcement” and “Motion announcement” are greyed out (see attached image). I can’t turn them on. I have read through lots of help articles and can’t find the answer. I tried disabling and re-enabling the Ring Skill, and the “camera” but still no luck. Can anyone help please!? 
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20-09-2021 05:49:44
CI have the same issue. Just bought a brand new Video Doorbell 3 and Amazon Echo Show. I can ask Alexa to “show me the front door” and that works fine. But on my Alexa app the option for “Doorbell announcement” and “Motion announcement” are greyed out (see attached image). I can’t turn them on. I have read through lots of help articles and can’t find the answer. I tried disabling and re-enabling the Ring Skill, and the “camera” but still no luck. Can anyone help please!? 
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20-09-2021 05:49:44
- U
Great! The resolution was successful. By disabling (removing) the Ring skill from the Alexa app and then re-enabling it, the doorbell announcements started working on the chosen Echo devices all over the house. It's essential to highlight that merely deleting the Alexa app wasn't enough. The key to solving this issue was explicitly disabling the Ring skill and then re-enabling it.
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26-07-2023 04:53:43
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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25-08-2023 04:54:06
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Eagle328
Try removing the skill from Alexa and then add it back.
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11-01-2020 10:41:06
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