Ring Transformer disappeared

Question

So I've been having some issues controlling my 3rd party landscape lighting with the Transformer. I have 2 transformers splitting an over 200w load (one for the front and one for the back). I had them installed on the app last night and it appeared to have worked as schedued. The issue I was having last night was that I could't get 3 of my 4 floodlight cams to turn off and stay off unless tripped by motion (a constant issue). In doing a little research, I decided to delete the app and reinstall. Now, both transformers have disappeared from the app. Does this mean that I have to reinstall them and go through all of the scheuling again?

Chelsea_Ring · Answer

Hi @ChrisLaw, have you reached out to our support team about this? This is a great place to start, as they can take a deeper look into your account to see where the devices have gone. They will be able to access the information you are looking for to reach a resolution. Please reach out to them [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) and let us know how it goes!

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